Information you share with us
When you contact us by phone, email, social media, or through a website form or assistant, you may choose to share details such as your name, contact information, appointment preferences, and information about your dental enquiry. Please do not submit sensitive medical records through a general website form.
How we use information
We use the information you provide to respond to enquiries, coordinate appointments, provide requested information, and operate and improve our website and services. We do not sell personal information. We may share information with service providers who help us operate the website or communications, or where disclosure is required by law.
WhatsApp and Meta
If you contact us through WhatsApp, or choose to receive messages from us there, we use the WhatsApp Business Platform (WhatsApp Cloud API) provided by Meta to send and receive those communications. This may involve processing your phone number, WhatsApp profile information made available to us, and the message contents and related delivery information, so we can respond to your enquiry or provide requested appointment communications. Meta and WhatsApp process data under their own terms and privacy policies. WhatsApp messages are not an appropriate channel for emergencies; please contact the clinic directly for urgent assistance. You can stop messaging us at any time by letting us know on WhatsApp.
Health information and care
A website enquiry is not a substitute for a consultation and does not establish a dentist-patient relationship. Clinical information should be shared directly with the clinic through an appropriate channel. Information provided online may not be suitable for urgent care; please contact the clinic directly for assistance.
Cookies, analytics and third-party services
The website or embedded services may use cookies or similar technologies to support functionality, understand website usage, or deliver third-party content. Those services may process information under their own privacy policies. You can manage cookies through your browser settings; disabling them may affect some site features.
Security and retention
We use reasonable measures to protect information handled through the website. No internet transmission or storage method can be guaranteed to be completely secure. We retain information for as long as reasonably needed for the purpose it was collected, to meet legal obligations, or to resolve disputes.
Your choices and contact
You may contact us to ask about personal information you have shared with us or to request a correction, subject to applicable law and record-keeping requirements. Contact Nechupadam Dental Clinic at thomasnechupadam@gmail.com or +91 99466 02221, or visit us at 20 Third Floor, GCDA Complex, Menaka, Marine Drive, Kochi, Kerala 682031.
Updates to this policy
We may update this policy when our website or practices change. The revised version will be published on this page with an updated date.